FAQ

How Do I Get Help?

Contact Lucille’s Behavioral, Inc. and someone will assist you in assessing your overall area of need. We will guide you on your road of recovery by addressing your routine or emergent needs in a empathetic and professional manner.  If your identified service needs are not a part of our continuum of care, LBI will connect you directly with community resources that can cater to your specific areas of need.

What Information Do I Need to Provide?

Please be prepared to share answers to questions about your basic demographic information, insurance, income and overall areas of need. This will help us to determine how we can best serve you and expedite the turn around time in which services can be rendered to you. Please bring a current copy of your Medicaid and Social Security card. Upon arrival to your appointment, copies of the requested documentation will be photocopied for your file.


Is My Call Confidential?

Your call, as well as all your health care information; is strictly confidential. Lucille’s Behavioral, Inc. is subject to the “Health Insurance Portability and Accountability Act of 1996″ (HIPAA), which is a federal law that protects the privacy and confidentiality of anyone receiving mental health, developmental disability, substance abuse, or any other services being provided. Your privacy is our first priority.

How Do I make a Complaint/Grievance?

If you are not satisfied with any of the services provided at Lucille’s Behavioral, Inc., you may contact us directly at (252) 747-1001, fill out a complaint form, or write a letter. Submit your written complaint to:

Lucille’s Behavioral, Inc.
Attn: Corporate Compliance Officer
One Professional Drive
Snow Hill, North Carolina 28580